Privacy Policy
Last updated: 15 March 2026
This Privacy Policy explains how Zupply Technologies ( ACN 695 799 163) (“Zupply”, “we”, “our”, or “us”) collects, uses and protects personal information when you use the Zupply platform (“Platform”).
This policy applies to:
- the Zupply website
- mobile applications
- APIs and integrations
- any services provided by Zupply
Zupply complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of information.
Personal Information
- name
- email address
- phone number
- business name
- billing details
- account login credentials
Business Information
- company details
- ABN or business identifiers
- business address
- order and transaction history
Payment Information
Payments are processed by third-party payment providers. Zupply does not store full credit card numbers.
Payment providers may collect:
- card details
- billing address
- transaction data
Platform Usage Data
We may collect technical data including:
- IP address
- browser type
- device information
- pages viewed
- interaction with the Platform
Cookies and Tracking
Zupply may use cookies and similar technologies to:
- maintain user sessions
- improve platform performance
- analyse usage patterns
- support marketing and remarketing
2. How We Use Your Information
We use collected information to:
- operate and maintain the Platform
- process orders and transactions
- facilitate communication between Users and Providers
- provide customer support
- improve services and features
- detect fraud or misuse
- comply with legal obligations
We may also use aggregated, anonymised data for analytics and product improvement.
3. Sharing Information
We may share information with:
Providers
Information necessary to fulfil Orders placed through the Platform.
Service Providers
Third-party providers that support our operations, including:
- payment processors
- cloud hosting providers
- analytics providers
- communication tools
Legal Requirements
We may disclose information where required by law or regulatory authorities.
4. Data Storage and Security
Zupply uses commercially reasonable measures to protect personal information including:
- secure hosting infrastructure
- encrypted data transmission
- access controls
- monitoring systems
However, no internet-based system is completely secure.
5. Access and Correction
You may request access to personal information held by Zupply or request corrections if the information is inaccurate.
Requests can be made by contacting:
support@zupply.com.au
6. Cookies
Cookies are small files stored on your device that help improve your experience on the Platform.
You can disable cookies through your browser settings, although this may limit certain Platform features.
7. International Data Transfers
Some service providers used by Zupply may store or process data outside Australia.
Where this occurs, Zupply takes reasonable steps to ensure personal information remains protected.
8. Changes to this Policy
Zupply may update this Privacy Policy from time to time.
The most recent version will always be available on the Platform.
9. Contact
For privacy-related enquiries please contact:
support@zupply.com.au
Acceptable Use Policy
Last updated: 15 March 2026
This Acceptable Use Policy governs how users may interact with the Zupply Platform.
All users must comply with this policy when accessing the Platform.
1. Prohibited Activities
You must not use the Platform to:
- violate any laws or regulations
- distribute harmful or malicious software
- attempt to gain unauthorised access to systems
- interfere with platform performance
- impersonate other users or businesses
- conduct fraudulent transactions
2. Marketplace Integrity
Users must not:
- submit fake orders
- manipulate product reviews or ratings
- misrepresent goods or services
- attempt to bypass platform fees
- contact other users to transact outside the Platform for the purpose of avoiding fees
3. Harmful Content
Users must not upload or share content that:
- is abusive, threatening or defamatory
- promotes discrimination or hate
- violates intellectual property rights
- contains unlawful material
Zupply may remove such content without notice.
4. Platform Security
Users must not:
- attempt to reverse engineer the Platform
- scan or test system vulnerabilities
- use automated scraping tools without permission
- overload or disrupt platform infrastructure
5. Enforcement
If a user violates this policy, Zupply may:
- suspend or terminate accounts
- remove content
- restrict access to services
- report illegal activities to authorities
Supplier / Vendor Terms
Last updated: 15 March 2026
These Supplier Terms apply to businesses that list or sell goods or services through the Zupply Platform (“Suppliers”).
By registering as a Supplier, you agree to these terms.
1. Supplier Eligibility
Suppliers must:
- operate a legitimate business
- comply with all applicable laws
- provide accurate business details
- maintain appropriate licences and certifications where required
2. Product Listings
Suppliers are responsible for ensuring that listings are:
- accurate
- complete
- lawful
- not misleading
Listings must include:
- correct pricing
- product descriptions
- minimum order quantities where applicable
- delivery conditions
3. Order Fulfilment
Suppliers are responsible for:
- accepting or rejecting orders promptly
- fulfilling orders within stated timelines
- ensuring goods meet quality and safety standards
- complying with applicable consumer protection laws
4. Fees and Commissions
Zupply may charge Suppliers:
- platform access fees
- subscription fees
- transaction commissions
- service fees
Applicable fees will be communicated through the Platform or separate agreements.
5. Supplier Conduct
Suppliers must not:
- circumvent the Platform to avoid fees
- misuse user data
- manipulate reviews
- provide false product information
6. Disputes
Suppliers must cooperate with Zupply in resolving disputes between Suppliers and Buyers.
Zupply may assist with dispute resolution but is not responsible for the outcome of supplier transactions.
7. Suspension or Removal
Zupply may suspend or remove Suppliers if they:
- breach these terms
- provide misleading listings
- fail to fulfil orders
- create risk to users or the Platform
8. Supplier Data
Suppliers grant Zupply the right to use listing information and related data for:
- marketplace operation
- marketing the Platform
- improving platform functionality
9. Termination
Suppliers may stop using the Platform at any time.
Zupply may terminate Supplier accounts where terms are breached or where continued participation poses risk to the Platform.
