Privacy Policy
Last updated: 15 March 2026
This Privacy Policy explains how Zupply Technologies (ACN 695 799 163) (“Zupply”, “we”, “our”, or “us”) collects, uses and protects personal information when you use the Zupply platform (“Platform”).
This policy applies to:
- the Zupply website
- mobile applications
- APIs and integrations
- any services provided by Zupply
Zupply complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of information.
Personal Information
- name
- email address
- phone number
- business name
- billing details
- account login credentials
Business Information
- company details
- ABN or business identifiers
- business address
- order and transaction history
Payment Information
Payments are processed by third-party payment providers. Zupply does not store full credit card numbers.
Payment providers may collect:
- card details
- billing address
- transaction data
Platform Usage Data
We may collect technical data including:
- IP address
- browser type
- device information
- pages viewed
- interaction with the Platform
Location Data
Zupply may collect and process location data when you use certain features of the Platform, particularly within mobile applications and logistics-related services.
This may include:
- real-time GPS location (with your permission)
- approximate location derived from IP address
- location data associated with orders, deliveries, or service fulfilment
Cookies and Tracking
Zupply may use cookies and similar technologies to:
- maintain user sessions
- improve platform performance
- analyse usage patterns
- support marketing and remarketing
2. How We Use Your Information
We use collected information to:
- operate and maintain the Platform
- process orders and transactions
- facilitate communication between Users and Providers
- provide customer support
- improve services and features
- detect fraud or misuse
- comply with legal obligations
We may also use location data to:
- enable delivery, driver, and logistics functionality
- match Users with nearby Providers or services
- provide real-time tracking of orders and deliveries
- optimise routing, dispatch, and operational efficiency
- support fraud prevention and platform security
We may also use aggregated, anonymised data for analytics and product improvement.
3. Sharing Information
We may share information with:
Providers
Information necessary to fulfil Orders placed through the Platform.
Service Providers
Third-party providers that support our operations, including:
- payment processors
- cloud hosting providers
- analytics providers
- communication tools
- mapping and logistics service providers
Location data may be shared where necessary to enable delivery, tracking, and related services.
Legal Requirements
We may disclose information where required by law or regulatory authorities.
4. Data Storage and Security
Zupply uses commercially reasonable measures to protect personal information including:
- secure hosting infrastructure
- encrypted data transmission
- access controls
- monitoring systems
However, no internet-based system is completely secure.
5. Access and Correction
You may request access to personal information held by Zupply or request corrections if the information is inaccurate.
Requests can be made by contacting:
support@zupply.com.au
6. Cookies
Cookies are small files stored on your device that help improve your experience on the Platform.
You can disable cookies through your browser settings, although this may limit certain Platform features.
7. International Data Transfers
Some service providers used by Zupply may store or process data outside Australia.
Where this occurs, Zupply takes reasonable steps to ensure personal information remains protected.
8. Changes to this Policy
Zupply may update this Privacy Policy from time to time.
The most recent version will always be available on the Platform.
9. Contact
For privacy-related enquiries please contact:
support@zupply.com.au
